Privacy Policy
BG Networking & Security Solutions
Last updated: April 2026
1. Who We Are
BG Networking & Security Solutions (“we”, “us”, “our”) is a licensed security and technology installation business operating across Sydney’s Northern Beaches, North Shore, and Eastern Suburbs.
Master Licence: A049114 | Security Licence: S00001888
If you have any questions about this Privacy Policy, please contact us:
Phone: 0431 352 391 | Website: www.bgnetworksolutions.com.au
2. What Information We Collect
When you contact us through our website, by phone, or by any other means, we may collect the following personal information:
• Full name
• Phone number
• Email address
• Property address (where an installation or quote is required)
• Details about your enquiry (e.g. type of service needed, property type)
• Your communication preferences (whether you’d like to receive helpful updates from us)
We only collect information that is necessary to respond to your enquiry and carry out the work you have requested.
3. Why We Collect Your Information
We collect your personal information for the following purposes:
• To respond to your enquiry or request for a quote
• To arrange and carry out installations or services at your property
• To communicate with you about your job, including scheduling and follow-up
• To maintain records of work completed
• To send you occasional helpful information — but only if you have opted in to receive these
We will never send you unsolicited commercial emails. If you have opted in, you can unsubscribe at any time by replying to any email with the word “unsubscribe”, or by contacting us directly.
4. How We Store Your Information
Your personal information is stored securely in the following ways:
• Contact form enquiries submitted through our website are received via Wix and stored in our email inbox
• Job-related notes and contact details may be stored on our phone or in personal notes
• We do not use third-party CRM systems or databases
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We will delete or de-identify your information when it is no longer needed.
5. Who We Share Your Information With
We do not sell, rent, or trade your personal information to any third parties.
Your information may only be shared in the following limited circumstances:
• Wix — our website platform, which processes contact form submissions. Wix has its own privacy policy available at wix.com/about/privacy
• Legal requirements — if we are required by law to disclose your information
We do not share your information with any other businesses, contractors, or marketing companies.
6. Email Communications & Your Choices
If you have opted in through our contact form, we may occasionally send you useful and relevant content, including:
Security & Safety Tips
• How to check your CCTV system is recording correctly
• Signs your alarm system may need a service or battery replacement
• How to test your intercom and access control regularly
• What to do if your security system triggers a false alarm
• Best practices for positioning CCTV cameras at home or work
Wi-Fi & Networking Tips
• How to improve your home Wi-Fi coverage and reduce dropouts
• When to upgrade your router or network setup
• How to check if unknown devices are connected to your network
• Tips for securing your home Wi-Fi against unauthorised access
Smart Home & AV
• How to get the best from your AV or Sonos system
• Updates on new smart home technology worth knowing about
• Seasonal tips for optimising your home entertainment setup
General Helpful Content
• NSW regulations around CCTV and privacy for homeowners and businesses
• What to look for when choosing security equipment
• Seasonal reminders — e.g. checking systems before going on holiday
• Special offers or service discounts for existing clients
• New services or equipment brands we now offer
Every email we send will include a clear way to unsubscribe. You can also opt out at any time by:
• Replying to any email with “unsubscribe”
• Calling us on 0431 352 391
We comply with the Australian Spam Act 2003, which means we will only send commercial emails to people who have given us clear consent to do so. We will not bombard you — our goal is to send useful content only when it genuinely adds value.
7. Cookies & Website Analytics
Our website is built on Wix, which may use cookies and similar tracking technologies to operate the site and collect anonymous analytics data (such as pages visited and time spent on the site). This information does not identify you personally.
You can manage cookie preferences through the cookie banner on our website or through your browser settings.
8. Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
• Access the personal information we hold about you
• Correct any information that is inaccurate or out of date
• Request deletion of your personal information, where it is no longer required
• Withdraw consent for marketing communications at any time
To make any of these requests, please contact us directly on 0431 352 391.
9. Complaints
If you believe we have not handled your personal information appropriately, please contact us directly and we will do our best to resolve your concern promptly.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au | Phone: 1300 363 992
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.
BG Networking & Security Solutions | Sydney, NSW, Australia